Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.If the printer isn't listed, then click on Action across the top and scan for new hardware. Open imaging devices, it should list the printer name there, if it says pnp, right click and update the driver. A list displays in the Device Manager window.
Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10 Click View, and then select Show hidden devices on the drop-down menu. Remove "HP Support Solutions Framework" through Add/Remove programs on PC. HP Support Solutions Framework - Windows Service, localhost Web server, and Software. This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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