Some people do not understand the words 'Windows security logon credentials' or similar, they only know it as 'the password you type when you start up computer'. They have also sometimes given out the password of computer when needing to authenticate access to bbc iplayer because they did not understand what password is used. They have no concept of any other method. the word 'webmail account' was an alien terminology because they click on Thunderbird icon and it shows emails. They thought the password to logon to see desktop was the password to access email. They did not realise they had a mail account password because it has been automatically for a long time.
I have an older relative who frequently will get confused by passwords. Whilst it might seem very obvious to those who determine the language content when trying to let everyone understand what is required, it is not so simple as there are a lot of people who do not necessarilly understand the lingo. Obviously, what might seem to be a good and safe option, has not catered for all situations. But clearly a lot of people were confused to see a 'Windows security' asking for a password when user was trying to access 'Show Passwords' in 'Thunderbird'. So it would seem, if a simple case of entering the eg: 'Windows User Account/MS Account logon password' then it worked ok. However, I have also found a bug reporting issues who were using Thunderbird: Asking for password seems to have confused users as to what password is required or has not taken into consideration the wide range of password types. This bug seems to be quite specific that the issue is in Firefox. Issues where people do not know what password is required and difficulties with autofills etc etc. But gets asked for password.Īnd where user was being asked for smart card.
Person apparently starts computer and it opens straight to desktop, no user account. I asked and was informed the reason was due to this:
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